F FORGE Support
20 May 2026

Billing, account, and health support in one place.

This page points you to the right next step for store subscriptions, purchase restore, account deletion, health permissions, community issues, and AI coach concerns.

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FORGE · 20 May 2026

1. Pro did not unlock

Check your internet connection, reopen the app, and use Restore Purchases from Profile > FORGE Pro. Make sure you are signed into the same App Store or Google Play account. If the issue remains, send your store receipt, user ID, and screenshots.

2. Account or data deletion

Account deletion can be started from Profile > Account. Once confirmed, the account record and associated personal data are deleted, although safety, moderation, billing, or legal records may be kept for a limited period.

3. Health connection issues

First check HealthKit, Health Connect, or provider permissions on your device. Disconnect and reconnect the source from Connected Apps. If the issue continues, send the date range and screenshots.

4. Community safety

If you see harassment, threats, spam, illegal content, copyright abuse, or dangerous health guidance, send the content link, username, and a short explanation. Safety reports are reviewed with priority.

5. Contact

For support, account, privacy, subscription, or health connection requests, email mfatihcolak1@gmail.com. The target first response time for standard requests is one business day.